Strive to provide the most friendly and convenient customer services, and we provide professional technical supports to all the customers.
The 4G router is a Linux-based system that opens up full access to users, and the router can be easily misconfigured. You can reset the router to default factory settings to fix most of the problems.
In rare cases, you might need a technical expert to configure the router to adapt to your networking system. With the online remote configure service, you will get the below services.
Inspect cellular modem connection
Set up mobile protocol and APN
Increase network security encryption
Optimize load balance and priority
Customize traversal cloud account
To enable the online remote connection, you need to install remote control software on your computer, such as TeamViewer Anydesk. You can also install our QuickSupport tool, which is base on TeamViewer.
Please use either Ethernet or Wi-Fi on the computer to connect to both of Internet, and the router needs to be configured.
If you already installed the above remote control software, don’t hesitate to contact our sales team and provide the ID and password. If you are using our QuickSupport tool, please submit a connection session.