Free Shipping Outdoor Router hires express company, such as UPS, DHL, and FedEx to process the ship the orders of outdoor router. We guarantee the shipment will arrive safely in the destination country.

Tracking Your Shipment

Once your product leaves our warehouse, we keep on tracking it until it reaches yours. OutdoorRouter customer service team is always working to deal with your demand and query. We track your shipments real-time and are available at your convenience to answer any questions. No matter the issue, we’re always here to serve you.

Delivery Failure Scenarios

If the package is lost, broken, or stolen before it reaches you, will re-send the goods or give a full refund. In practice, such cases are sporadic, perhaps 1 in 5000 shipments, when using courier services. Please note confirmation of such situations can take some time, so in such an event you may be advised to place a new order at your expense while the original shipment is investigated pending compensation.

If you receive products in a damaged condition, in such a scenario you must raise the issue immediately with the courier or delivery company. Through the correct reporting process, the goods can be handed back to the courier and will send new goods or give a refund. If you do not immediately follow the carrier’s reporting procedure, and thus no adequate documentation is available to prove the goods arrived damaged, we will offer advice on a case-by-case basis about whether you can return the goods for replacements or a refund.

If a shipment is a delay, turned back, or seized by Customs and the customs issue was your responsibility, you are liable. If the failed delivery were due to mishandling by, you would receive compensation when resolving the case. Such cases are unusual, but it is important you are aware of your responsibilities in such a situation.

General Delivery Failure Cases Where You Accept Liability

You (or the consignee) must take delivery of the goods and comply with any applicable procedures/charges from your local Customs.

If the delivery fails because:

You were not at home, or the courier could not contact you
The delivery details were wrong
The recipient fails to accept the goods
The carrier cannot satisfactorily verify
The identity of the person attempting to receive the goods
The courier cannot deliver to a remote area or invalid address delivery fails due to war, disaster, etc
other similar scenarios beyond our control

[in such cases] you agree that will not accept liability and no compensation are available.

There are also several situations in which you accept liability when the goods do not arrive due to customs issues.